Shipping & Returns

PLEASE NOTE: both USPS and UPS continue to experience delays in delivering due to an unprecedented volume of shipments due to Covid 19, which has also reduced their workforce by about 19,000 people. In order to speed up transit times, packages are not being scanned at every stop. Therefore tracking numbers may not go "live" until your order reaches the final hub before delivering to you. We thank you in advance for your patience.

CAN WE SHIP TO YOU?

We can ship anywhere in the United States. We are unable to provide international shipping. If you live outside of the United States, please feel free to email our customer service and we will do our best to direct you to the Zalto importer for your country.

 

HOW WE SHIP

All orders are shipped via UPS or USPS Ground unless you select expedited shipping during checkout. Our warehouse packs orders very carefully to avoid breakage in transit. When your order arrives, please do check to make sure that your entire order is in your package and is unbroken. If an item has been broken in transit, please take photos of the outer packaging and broken item and get in touch with us so that we can send you a replacement asap.

 

ORDERING

The easiest way to order is right here, online. However, if that makes you nervous, please feel free to call our office and we will be happy to help you place your order or answer any Zalto questions you may have. We can be reached at 415-747-8404. Our office is open from Monday thru Friday, 9:30-4:30 PST.

 

PROCESSING AND DELIVERY TIMES

We ship Zalto glassware via UPS and USPS from our warehouse in Connecticut. We do our best to select the courier that shows the fastest transit time to your address. Current transit times from our warehouse to states on the East Coast are as fast as 1 day with Ground shipping, and approximately 4 days to the West Coast. Ground shipping does not come with a guarantee, as all couriers cope with delays due to Covid 19.

The cut-off time for orders to be placed with our warehouse to begin processing is 9:00 AM PST. Orders received by then will be sent to our warehouse and they will strive to maintain a 36 hours turnaround to ship your order out.
 
However, due to the high volume we are experiencing for Christmas orders, the current turnaround time can be as long as 48 hours.
 
With this in mind, here are the approximate time guidelines for your Holiday shipments. These guidelines do not include our processing time, but pertain to when the courier picks up the package from our warehouse.
Again, please keep in  mind that both UPS and USPS are at times reporting delays on Ground shipments due to Covid 19.
 
CHRISTMAS 2020 - These are the dates by which your package must ship out, NOT the date of your order.
SHIPPING VIA UPS:
Dec. 15 -  is the last day to send some UPS Ground packages scheduled for delivery on Thursday Dec. 24. Note that most UPS Ground shipments will have later last shipping days. This date is for the longest shipments from our Connecticut warehouse (i.e. to Hawaii or Alaska.)
Dec. 21 -  is the last day to send UPS 3 Day Select packages scheduled for delivery on Thursday, Dec. 24. Our warehouse will do their best to ship out orders received on the 18th, 19th and 20th on this day, but order volumes may exceed capacity and we can no guarantee timely shipment. 
 
Dec. 22 -  is the last day to ship UPS 2nd Day Air packages scheduled for delivery on Thursday, Dec. 24. All UPS Next Day Air packages picked up on Dec. 22 will be scheduled for delivery on Monday, Dec. 23. However, due to the increased volume of orders we receive, our warehouse may not be able to get all orders received on the Dec. 21st shipped out on this date.
 
For orders received after cut-off on December 20th and shipped via overnight air, our warehouse will do their best to process and get these out on Monday the 23rd for delivery on Tuesday the 24th, however we cannot guarantee your order will go out due to the volume of orders we receive during this busy time.
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SHIPPING VIA USPS:
Dec. 15 -  is the last day to send some USPS Ground Service packages scheduled for delivery on Thursday Dec. 24. Note that most USPS Ground shipments will have later last shipping days. This date is for the longest shipments from our Connecticut warehouse. This does not include Alaska or Hawaii, who have longer transit times.
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Dec.19 - is the last day to send USPS Priority Mail packages to arrive by Thursday, Dec. 24. Most will arrive sooner, but it will depend upon USPS keeping to their 2-day and 3-day Priority Mail guarantee.
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Dec.23 - This is the USPS Overnight option. Your package should arrive on the 24th.
 

RETURNS

Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you are requesting a return due to breakage in transit, please note that we need to be contacted within 48 hours of the glassware being delivered to you. Please take a picture of the outer shipping box and the broken item and contact us at customerservice@themanufactory.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately glasses that have been unwrapped from their protective paper wrapper can not be returned

Please do not attempt to re-wrap glasses in their paper wrapping and return them to us. Quality control will not accept items back into inventory that show a previously removed paper wrapper.

There is a restocking fee of 15% on all returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at either customerservice@themanufactory.com.

Exchanges (if applicable)
We replace items if they are defective or damaged at arrival. If your glass arrives broken, please see the return policy above. If your glass is defective, please contact us and describe the issue along with a photo of the defect. You can send this information to customerservice@themanufactory.com. If we agree that there is a defect, we will send you a shipping label to return the item to us and, upon receipt, will send you a replacement.

Please understand that glass breaks and we can not replace or exchange a glass that breaks during regular use and due to improper handling and care. To avoid breakage, please follow the instructions on our website and on the flyers that arrived with your shipment. Most importantly, please note that we do not recommend washing Zalto stemware by hand as this can cause breakage and potential injury. We recommend washing your Zalto glassware in a dishwasher, per the instructions.