Shipping & Returns

Due to multiple Covid and supply chain related delays, the supply of glasses to the US is expected to be limited until late 2022.

 

CAN WE SHIP TO YOU?

We can ship anywhere in the United States. We are unable to provide international shipping. If you live outside of the United States, please feel free to email our customer service and we will do our best to direct you to the Zalto importer for your country.

 

 

ORDERING

The easiest way to order is right here, online. However, if that makes you nervous, please feel free to call our office and we will be happy to help you place your order or answer any Zalto questions you may have. We can be reached at 415-747-8404. Our office is open from Monday thru Friday, 9:30-4:30 PST.

 

PROCESSING AND DELIVERY TIMES

We ship Zalto glassware via UPS and USPS from our warehouse in Connecticut. We do our best to select the courier that shows the fastest transit time to your address. Current transit times from our warehouse to states on the East Coast are as fast as 1 day with Ground shipping, and approximately 4 days to the West Coast. Ground shipping does not come with a guarantee, as all couriers cope with delays due to Covid 19.

The cut-off time for orders to be placed with our warehouse to begin processing that day is 9:00 AM PST. Orders received by then will be sent to our warehouse and they will strive to maintain a 48 hours turnaround time to ship your order out. Please note that our warehouse is closed on weekends, so processing days are business days.
 
 

RETURNS / EXCHANGES

Our return and exchange policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Glasses that have been unwrapped from their protective paper wrapper have a 25% fee as we can no longer sell them as new.

Please do not attempt to re-wrap glasses in their paper wrapping and then send them back to us. Quality control will not accept items back into inventory that show a previously removed paper wrapper.

There is a restocking fee of 15% on all returns

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

To begin the return process, please send us an email to customerservice@themanufactory.com.

 

ITEMS BROKEN IN TRANSIT

If you are requesting a refund or replacement due to breakage in transit, please note that we need to be contacted within 48 hours of the glassware being delivered to you. Please take the 7 pictures listed below, and then contact us at customerservice@themanufactory.com

• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer’s certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, contact your credit card company as it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at either customerservice@themanufactory.com.

 

MORE ON EXCHANGES / REPLACEMENTS / REFUNDS

We replace items if they are defective or damaged at arrival. If your glass arrives broken, please see the return policy above. If your glass is defective, please contact us and describe the issue along with a photo of the defect. You can send this information to customerservice@themanufactory.com. If we agree that there is a defect, we will send you a shipping label to return the item to us and, upon receipt, will send you a replacement.

Please understand that glass breaks and we can not replace or exchange a glass that breaks during regular use. To avoid breakage, please follow the instructions on our website and on the flyers that arrived with your shipment. Most importantly, please note that we do not recommend washing Zalto stemware by hand as this can cause breakage and potential injury. We recommend washing your Zalto glassware in a dishwasher, per the instructions.