Shipping & Returns

Due to multiple Covid and supply chain related delays, the supply of glasses to the US is expected to be limited until early 2022.

 

CAN WE SHIP TO YOU?

We can ship anywhere in the United States. We are unable to provide international shipping. If you live outside of the United States, please feel free to email our customer service and we will do our best to direct you to the Zalto importer for your country.

 

HOW WE SHIP

All orders are shipped via UPS or USPS Ground unless you select expedited shipping during checkout. Our warehouse packs orders very carefully to avoid breakage in transit. When your order arrives, please do check to make sure that your entire order is in your package and is unbroken. If an item has been broken in transit, please take photos of the outer packaging and broken item and get in touch with us so that we can send you a replacement asap.

 

ORDERING

The easiest way to order is right here, online. However, if that makes you nervous, please feel free to call our office and we will be happy to help you place your order or answer any Zalto questions you may have. We can be reached at 415-747-8404. Our office is open from Monday thru Friday, 9:30-4:30 PST.

 

PROCESSING AND DELIVERY TIMES

We ship Zalto glassware via UPS and USPS from our warehouse in Connecticut. We do our best to select the courier that shows the fastest transit time to your address. Current transit times from our warehouse to states on the East Coast are as fast as 1 day with Ground shipping, and approximately 4 days to the West Coast. Ground shipping does not come with a guarantee, as all couriers cope with delays due to Covid 19.

The cut-off time for orders to be placed with our warehouse to begin processing that day is 9:00 AM PST. Orders received by then will be sent to our warehouse and they will strive to maintain a 48 hours turnaround time to ship your order out. Please note that our warehouse is closed on weekends, so processing days are business days.
Due to the high volume of holiday orders, processing times may take longer than usual. We are doing our best to get your order into the hands of the courier as quickly as possible and we thank you for your patience.
 
 

HOLIDAY SHIPPING DEADLINES 2021

With ongoing shipping delays, and highly unpredictable weather, we suggest you order early so that your packages arrive on time! These are just rough order deadlines, and please understand that once your package has been handed to the courier, we are all at their mercy!

Thanksgiving (November 25th): UPS Ground by Sunday, November 14th, UPS 2nd Day Air by Tuesday November 16th.

Hanukkah (Begins November 28th): UPS Ground by Sunday, November 14th, UPS 2nd Day Air by Tuesday November 16th.

Christmas: UPS Ground by Tuesday, December 14th, UPS 2nd Day Air by Sunday, December 19th.

New Years: UPS Ground by Sunday, December 20th, UPS 2nd Day Air by Sunday, December 26th.

Our warehouse will not be shipping out orders on November 25th thru November 28th, and will resume shipments on Monday the 29th. They will also be closed for Christmas weekend, and will resume shipments on that following Monday.

 

 

RETURNS

Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In light of slow transit times during the holidays, we will extend our return policy for items purchased after November 17th to December 27th. If you are requesting a return due to breakage in transit, please note that we need to be contacted within 48 hours of the glassware being delivered to you. Please take a picture of the outer shipping box showing your shipping label, pictures of any visible damage to the box, and the broken item. Then contact us at customerservice@themanufactory.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Glasses that have been unwrapped from their protective paper wrapper have a 25% fee as we can no longer sell them as new.

Please do not attempt to re-wrap glasses in their paper wrapping and then send them back to us. Quality control will not accept items back into inventory that show a previously removed paper wrapper.

There is a restocking fee of 15% on all returns

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds

If you haven’t received a refund yet, contact your credit card company as it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at either customerservice@themanufactory.com.

 

Exchanges

We replace items if they are defective or damaged at arrival. If your glass arrives broken, please see the return policy above. If your glass is defective, please contact us and describe the issue along with a photo of the defect. You can send this information to customerservice@themanufactory.com. If we agree that there is a defect, we will send you a shipping label to return the item to us and, upon receipt, will send you a replacement.

Please understand that glass breaks and we can not replace or exchange a glass that breaks during regular use. To avoid breakage, please follow the instructions on our website and on the flyers that arrived with your shipment. Most importantly, please note that we do not recommend washing Zalto stemware by hand as this can cause breakage and potential injury. We recommend washing your Zalto glassware in a dishwasher, per the instructions.